How to troubleshoot performance issues in Outlook

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Outlook troubleshooting steps

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Error Code: 0x80042109 – Cannot Connect to Outgoing (SMTP) Mail Server



A lot of times, a user will click on something by accident and change their view and be unsure of how to get it back. Sometimes when a user tries to search in Outlook, it either returns incomplete results, or returns nothing at all, even if you can see the email normally. Most times, this is caused by a corrupted search index, which you can rebuild. Keep in mind this does take a while, and it’s usually best done after the user has left for the day. Sometimes you’ll open Outlook and then for no apparent reason, it will freeze or shut itself down.

Recovering Deleted Items



If you have Outlook in your startup folder, remove the shortcut from the startup folder. You may see one of the following errors in a pop-up message on your screen. If you are unable to connect or are prompted for your password repeatedly attempt the following options.

Outlook troubleshooting steps

Running Out of Mailbox Space



Microsoft has its own tool for automatically scanning and correcting Office when things go awry. You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps. It can automatically diagnose issues, troubleshoot, and fix problems with Outlook. A more general version that can also fix Office, Microsoft 365, and other Outlook problems can be found here. Ashila is a passionate researcher and writer specializing in diverse technologies. With a keen interest in industrial growth and technical innovations, Ashila leverages her expertise to create insightful content that bridges technology and business development.

Stop Performing a Send/Receive When Exiting Outlook



Outlook troubleshooting steps

You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally. The settings in the Send/Receive Group windows let you customize the synchronization rate of the new group. Make sure Outlook is updated to the latest version to benefit from bug fixes and performance improvements. Ensure all IMAP/POP3 and SMTP settings are up to date as per your provider’s documentation. If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart.

  • Sometimes you’ll open Outlook and then for no apparent reason, it will freeze or shut itself down.
  • Sometimes when a user tries to search in Outlook, it either returns incomplete results, or returns nothing at all, even if you can see the email normally.
  • If you need to increase the number of this limit try the next resolution.
  • Open Outlook in Safe Mode (hold Ctrl while launching) and disable unnecessary add-ins.
  • Check the status bar at the bottom of the screen to see if another process is running.
  • We go above and beyond the average software reseller because we built our business on trust.
  • Make sure Outlook is updated to the latest version to benefit from bug fixes and performance improvements.
  • A lot of times, a user will click on something by accident and change their view and be unsure of how to get it back.






TrustedTech is dedicated to being a reliable resource for all software and technology support needs. Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element. The maximum number of distribution group members is 100,000 members, and the recipient rate limit is 10,000 recipients per day. If you need to increase the number of this limit try the next resolution. Step 1 - The hard limit of recipients for a single email message is 300.



How do I run a repair on Outlook?



You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click the link below. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If Outlook shows Disconnected at the bottom of the status bar, this issue may occur due to improper Autodiscover resolution.
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