Your administrator hasn't turned on password reset for your organization from the "Can't access your account" link or hasn't licensed you read here to use the feature. To reset your password, you must select the "contact an administrator link" to send an email to your company's administrator and let them know you want to reset your password. The steps below describe how to change a known password for a Microsoft personal account. If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instea


From Outlook desynchronisation to problems with OneDrive connection. The tool can help you detect issues by running tests for many features. Microsoft 365 is a robust platform, but when problems arise, fast resolution is key to productivity. From sync errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickl


Remember to flush your DNS resolver cache before you begin to reproduce the issue on your client computer. For example, if you have a slow SharePoint page load for the Home page, you should close all browsers, open a new browser, start tracing, flush your DNS resolver cache, and browse to your SharePoint site. Once the entire page resolves, you should stop and save the trace. If Proxy authentication is on, each time you make a new TCP connection to Microsoft 365 to get information, you need to pass through an authentication process behind the scenes. So, for example, when switching from Calendar to Mail in Outlook Online, you'll authenticate. And in SharePoint, if a page displays media or data from multiple sites or locations, you'll authenticate for each different TCP connection that is needed in order to render the dat


I am a Global Administrator for a small to mid-sized organization and have been working in the compliance domain for several years. I hold an active certification as a Microsoft 365 Administrator Expert and have been using Microsoft 365 for nearly eight years. My specialization lies in content and record managemen


Finally, I bit the bullet and submitted a support ticket for a solution, I have submitted 3 tickets for this situation alone, almost 4 months it has been discussed. Unfortunately, we have not received effective support from either the SharePoint or compliance teams. Despite our efforts, which included screen-sharing to demonstrate errors when manipulating the files or the site, we remained unable to delete them due to an orphaned active eDiscovery hol


There are specific issues for particular Office 365 applications and tuning their settings can help you improve performance. Multiple factors can read here cause Office 365 slow performance. These can include issues on a client’s computer (hardware and software), network or internet connection issues, and issues on Microsoft’s side (software updates, issues in a datacenter). The main requirement for using Office 365 is an internet connection with high bandwidth and low latenc


At I.T. Matters, we are committed to keeping your business technology running efficiently, allowing your team to focus on what matters most—your business growth. Using our industry-leading management tools, we offer performance tracking by delivering ongoing health and safety checks for your applications. Our systems alert us to potential issues and remotely relay immediate response and remediation via cloud integration. We promise full reliability and security for your Microsoft 365 data and applications and, in turn, enable you to drive productivity and efficiency within your business. At I.T. Matters, we specialize in providing top-notch Microsoft 365 Support Services in Houston to help businesses maximize the potential of their cloud-based systems. We ensure that your systems are optimized for read here performance, security, and scalability, empowering your business to thrive in a rapidly evolving digital landscap


The sign-in process was unable to verify your account info. Your password has a word, phrase, or pattern that makes your password easily guessable. The sign in location for Office 365 Germany is, portal.office.de. The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn


The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration. Check the version of Microsoft Office installed on your computer and your subscription name and expiry date. Office 365 applications installed on a computer must connect to Microsoft servers over the internet at least once every 30 days for the license to be checked and validated. If you don’t connect the installed Office 365 applications to Microsoft servers for more than 30 days in a row, these applications are deactivated. Once a connection is established to Microsoft licensing servers, the license is renewe


If you couldn't change your password this way, see Reset your Microsoft account password. For technical support, go to Contact Microsoft Support, enter your problem read here and select Get Help. If you still need help, select Contact Support to be routed to the best support optio