Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person. Step 3 - Select the mailbox you would like to edit and select the change FixTechGuide Office 365 troubleshooting button. If none of these steps resolve the issue, you may need to contact Microsoft support for further assistance. It's also possible that there's an issue with client-server communication such that OAB downloads aren't happening. In the worst case, export the mailbox content to pst and create a new mailbo


As a rule of thumb, it's safer to assume that the limit of SMTP addresses in the proxyAddresses attribute is approximately 300 addresses to leave room for future growth of the object and its populated attributes. It isn't possible to determine exactly how many entries an attribute can hold in Microsoft Entra ID, for example, how many SMTP addresses can fit in the proxyAddresses attribute. The amount depends on the size and multiplying factors of all the attributes populated in the objec


You'll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors. For details see Identify directory synchronization errors in Microsoft 365. Errors can occur when identity data is synced from Windows Server Active Directory to Microsoft Entra ID. This article provides an overview of different types of sync errors, some of the possible scenarios that cause those errors, and potential ways to fix the error


Moreover, it is known for its fast repair speed and accurate recovery of all corrupted data from the Outlook PST file. In addition, users who can access their email accounts in Outlook may experience the following issues, indicating the onset of possible corruption in the Outlook profile or damaged PST file. The above solutions are easy for all users to repair, rebuild, or recreate Outlook Profile for Office 365 or Exchange account


If your Outlook is behaving oddly, turning Cached Exchange Mode off and then back on can sometimes fix the problem. This article details how to turn off Cached Exchange Mode in the Microsoft Outlook Desktop App for Windows as a way to clear the Outlook cache. If the issue persist with new profile, you could move this mailbox to another database for repair. Use Cached Exchange Mode to work with items in your Microsoft 365 or Microsoft Exchange Server mailbox even when your network connection is slow or unavailabl


If you’re using Microsoft 365, you can also check real-time server status on the Microsoft Service Status page. Outlook Add-ins are designed to enhance functionality, but some can conflict with email operations, particularly when sending or syncing messages. Find solutions to common problems or get help from a support agen


If repairing the Outlook profile didn’t work, you can fix the problem by creating a new Outlook profile. If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folde


TrustedTech is a Microsoft CSP Direct Bill Partner with all six Solutions Partner designations and decades of expertise in licensing, support, and cloud infrastructure. If you're looking for smarter ways to manage, secure, or optimize your Microsoft 365 (M365) environment, our U.S.-based team is here to help. In these cases, direct escalation to Microsoft or working with a Microsoft CSP partner, such as TrustedTech, can expedite resolution and minimize downtime. Our licensing engineers can help triage complex problems and ensure you're on the right support pat


If your account is locked but you have not defined your recovery email address, try to fill FixTechGuide Office 365 troubleshooting out the Microsoft account recovery form. If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation. If multiple versions of Microsoft Office are installed, Office 365 activation issues may occur. Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 agai


Refer to your email service provider’s official documentation for the correct SMTP settings if you’re unsure. Temporarily disabling antivirus and firewall tools helps determine whether they’re interfering with Outlook’s communication. If the server is down, you’ll need to wait until Microsoft or your email provider resolves the issu


Cached Exchange Mode enables a better experience when you use an Exchange account. In this mode, a copy of your mailbox is saved on your computer. This copy provides quick access to your data, and it is frequently updated with the server that runs Microsoft Exchange. Cached Exchange Mode enables a better experience when you use an Exchange account and is required for many Outlook features to functio